Clinical Support Team Lead

iTrust Wellness Group, LLC seeks a certified Clinical Support Team Lead with experience in mental health and a commitment to high standards of patient care. This position will combine clinical care with team management, guiding and supporting the Clinical Support staff to ensure quality service in a collaborative, patient-centered environment. An ideal candidate has experience in healthcare supervision, possesses excellent organizational skills, and has a strong interest in fostering a positive team culture. 
 
iTrust Wellness LLC has been named the "Best Mental Health Provider" of the Upstate for 2023 & 2024 thanks to our team’s commitment to our patients!  Come join our team and see why iTrust has also been named one of Greenville Business Magazine’s “Top Workplaces” in South Carolina for 2023 and 2024. 

We offer a sign-On Bonus of $1,000 (received after 90 days of hire)

Professional Qualifications:

• Education: Associate’s degree in healthcare administration, nursing, or a related field (Bachelor’s preferred) or equivalent experience in a supervisory healthcare role.   

• Certification: Active certification as a Certified Medical Assistant, Registered Medical Assistant, or Licensed Practical Nurse, with an additional certification in healthcare management or supervision (preferred). Current certification in Basic Life Support  

• Experience: 3+ years of experience as a Clinical Assistant, LPN or similar role, with at least 1 year in a leadership or supervisory capacity in a healthcare setting.   

• Advanced Skills: Proficiency in conflict resolution, team management, and developing patient care strategies. Strong understanding of healthcare regulations, HIPAA compliance, and clinic operations. 

• Technology: Advanced proficiency in EMR systems, Microsoft Office Suite, and other healthcare management software. 

• Communication: Excellent communication skills, both written and verbal.  

Preferred Qualifications:  

• Experience with or interest in working with the mental health community      

• Prior experience operating within a private practice/outpatient setting  

Position Specifics:

• Location: Greenville Office (149 Commons Way, Greenville, SC 29611) 
• Schedule: Monday-Thursday, 7:30AM-4:30 PM; Friday, 7:30AM-1:00PM 
• Core responsibilities:  The clinical assistant team lead role is a mixture of administrative tasks with a heavy focus in clinical care coordination and supervision, fulfilling various requirements in these categories: 
  • Patient Care & Clinical Oversight: 
    • Clinical Supervision: Oversee daily clinical activities of Clinical Assistants, providing guidance on patient care protocols, medication administration, and documentation practices to ensure adherence to quality standards and compliance with policies. 
    • Escalation Point: Act as the primary point of contact for complex patient issues and medication-related queries, working with providers to resolve escalated cases and ensure timely, accurate responses. 
    • Scheduling & Staffing: Coordinate shift schedules and assign responsibilities to ensure adequate coverage. Approve time-off requests within the team and adjust staffing as needed to maintain seamless operations. 
    • Inventory Oversight: Ensure that necessary clinical supplies, sample medications, and equipment are readily available, placing orders as needed.
    • Hazardous Waste Disposal: Facilitate disposal of hazardous waste through our designated vendor as needed at each clinic location.  
  • Leadership & Development:
    • Training & Education: Conduct training sessions on clinical procedures, use of EMR systems, and safety protocols for new Clinical Assistants. Provide ongoing education and refresher training as needed.  
    • Performance Monitoring: Conduct regular one-on-one meetings with team members to review performance, address challenges, and set goals. Perform annual evaluations in partnership with the Director of Operations. 
    • Team Development: Foster a supportive team culture, encouraging collaboration and professional development. Identify team members’ strengths and areas for growth, recommending training or additional responsibilities to support career advancement. 
    • Policy Updates & Implementation: Communicate any updates to clinical policies and procedures from management to the team. Assist in implementing changes and ensure that all Clinical Assistants are trained in new protocols. 
    • Continuous Improvement: Identify opportunities for process improvements in patient care, clinical workflows, and team efficiency. Collaborate with the Director of Operations to implement changes that enhance productivity and patient satisfaction. 
  • Quality Assurance:
    • Documentation & Recordkeeping Oversight: Supervise the documentation processes to ensure consistency and accuracy across the team. Regularly audit patient interaction records, sample medication logs, and EMR entries to maintain compliance. 
    • Policy Compliance: Ensure compliance with storage, hazardous waste disposal, and other facility policies. Conduct periodic audits to confirm proper handling and storage of medications and specialty orders.
    • Work proactively to maintain a safe, well-stocked clinical environment.
  • Patient Care Backup: 
    • Document all patient interactions in the appropriate location as directed by policy. 
    • File all sample medication logs in the appropriate location.
    • Administer UDS as directed by policy and ordered by providers.
    • Collect vitals on patients as directed by policy and ordered by providers.
    • Administer or distribute pharmacogenomic tests to patients as ordered by providers.
    • Administer medication samples to patients as ordered by providers, ensuring proper documentation.
    • Act as point of contact via office phone line for patient medication requests or questions, coordinating with providers to handle in a timely manner as directed by policy. 
    • Act as office point of contact during pharmacy shortages.
    • Coordinate with others on the internal patient care team to handle patient care needs. 
    • Verify patient insurance information.
    • Collect copays and other monies owed by patients.
  • Other duties as assigned by management.  

Compensation Package:

• Competitive Pay -- $22-$25 per hour
• Sign-On Bonus -- $1,000 (after 90 days of hire)
• Paid Time Off (PTO) – 10 days (80 hours) plus one (1) day for each full year of employment at iTrust for a possible maximum of 15 days (120 hours).
• Paid Company Holidays – 5 days (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving) 
• Paid End-of-Year Break (Dec. 24-Jan. 1) – office-wide closure for the holidays to rest and recuperate. 

• Medical, Dental, and Vision Insurance – Company Contributed
• Short-Term and Long-Term Disability Insurance – 100% Company Covered 
• Life Insurance Policy – 100% Company Covered 
• 401K with Employer Match

iTrust Wellness Group, LLC is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.

 

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.