iTrust Wellness is seeking an actively certified Medical Assistant to join our outpatient mental health practice in a primarily patient services–focused role. This position is ideal for someone with a strong interest in mental health, excellent communication skills, and a passion for delivering outstanding patient experiences in a collaborative, team-oriented environment.

While this is a Medical Assistant position, the role is largely administrative and patient-facing (approximately 70%), with a smaller clinical component (approximately 30%). Both experienced and newly certified Medical Assistants are encouraged to apply. As a growing organization, we value team members who are adaptable, tech-savvy, and motivated to support efficient, high-quality patient care.

Position Overview

This role blends front-office coordination with limited clinical responsibilities to support providers and ensure a seamless patient experience.

Primary Responsibilities (Patient Services Focus)

• Managing incoming and outgoing patient communication (phone calls, messages, and other correspondence) and documenting interactions accurately

• Scheduling, rescheduling, and confirming appointments

• Checking patients in and out, collecting payments, and coordinating follow-up appointments

• Assisting patients with general questions regarding services, forms, and office policies

• Gaining proficiency in the EMR system to enhance workflow and patient satisfaction

• Completing prior authorization requests for medications

• Communicating with pharmacies and other medical offices regarding prescriptions and care coordination

• Maintaining accurate patient records in accordance with HIPAA guidelines

• Collaborating closely with providers and administrative staff to ensure smooth daily operations

• Supporting company culture and upholding organizational values

• Assisting with staffing needs at other iTrust Wellness locations as needed

• Performing additional duties as assigned

Clinical Responsibilities (Approximately 30%)

• Collecting vital signs as needed

• Administering clinical testing, including UDS panels and GeneSight swabs

• Preparing and administering injectable medications when required

• Maintaining clinical supplies and medication inventory

• Maintaining active certification

Requirements

• High school diploma or equivalent

• Current Certified or Registered Medical Assistant credential (in accordance with state laws), maintained in good standing

• Current CPR/BLS certification

• Strong interpersonal and communication skills

• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment

• Knowledge of HIPAA and patient confidentiality standards

Preferred Qualifications

• Experience or interest in the mental health field

• Previous experience in a front desk, patient services, or administrative healthcare role

• Familiarity with EMR systems

• Proficiency in Microsoft Office (Word, Excel, Teams)

• Experience in a private practice or outpatient setting

Compensation & Benefits

• Competitive Pay: $18–$25 per hour (based on experience)

• Paid Time Off: Up to 2 weeks earned PTO

• Paid Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, and Black Friday

• Paid Holiday Break: December 24th – January 1st

• 401(k): Up to 3% company match

• Health, Dental, and Vision Insurance: Company contribution

• Medical and Dependent Care FSA: Employee contribution

• Short-Term & Long-Term Disability: Company paid

• Life Insurance: Company paid

Schedule:
Monday–Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 1:00 p.m.

iTrust Wellness Group, LLC is committed to cultivating a diverse and inclusive workplace and proudly provides equal employment opportunities to all employees and applicants in accordance with applicable state and federal laws.

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.